FAQ's

Do you deliver products internationally?

The Eminent Elephant proudly ships products around the world and we are adding new countries frequently. If yours is not available please contact The Eminent Elephant at theeminentelephant@hotmail.com to let The Eminent Elephant team know. 

 

How much is shipping/handling?

US - FREE Shipping

 

International Flat Fee - $11.99

Orders over $100 FREE

 

How long does delivery take?

Domestic Ship time ranges from 1-6 business days depending on proximity to Detroit, MI (applies to The Eminent Elephant Designs Shop only). Otherwise Ship time ranges from 1-2 weeks depending on proximity customer.

International Ship time ranges from 1-2 weeks depending on proximity customer to shipment address

If your order has not been received by the stated time on the product page please contact The Eminent Elephant at theeminentelphants@hotmail.com and The Eminent Elephant team will investigate further immediately. 

 

I entered the wrong shipping address or size/color... Can I change it?

Contact The Eminent Elephant team at theeminentelphants@hotmail.com as soon as possible and The Eminent Elephant team will do everything we can to update your order. However, The Eminent Elephant cannot promise anything as all The Eminent Elephant orders are fulfilled as quickly as possible in order to get them to you as soon as possible. 

It is imperative that you double check the address that you have provided for shipping. Once the item is shipped; The Eminent Elephant cannot intercept or reroute packages.

 

How secure is my personal information?

The Eminent Elephant adheres to the strictest protocols and highest industry standards to ensure all information you enter is FULLY protected and secure!

During checkout your credit card info and personal details are encrypted using SSL (Secure Socket Layer Protocols) which is widely use throughout the online shopping industry which should give you complete piece of mind to purchase from us.

Your information is ONLY used for your transaction(s) with The Eminent Elephant.